Frequently Asked Questions

When it comes to roofing and home care, may people do not know where to start. At Industry Elite Services, our goal is to provide the best customer experience possible by educating and empowering our customers. We believe that the best solution for keeping your home and business running safely is through exterior maintenance and damage prevention. Our team stays up to date on all of the newest technology and techniques to take care of homes and businesses. We want to share this knowledge with you as well as some helpful tips to avoid damage. At Industry Elite Services, we strive to serve our customers the best we can and keep them safe. Check out our blog. We often receive a lot of questions. Here are the most frequently asked questions or FAQ:

  • How can Industry Elite help with insurance claims?

    Roof damage due to severe Illinois weather conditions are, in most cases, covered by your homeowner’s insurance policy. It is important that you have your property inspected in a quickly, or your insurance company may not approve your claim. Upon inspection, if our trained agent finds evidence of storm related damage to your roof, we can lead you through the process of filing your insurance claim.

  • What is Depreciation?

    Often your insurance company will mail the homeowner an initial check, but they might withhold part of your claim settlement. These withheld funds are referred to as the “depreciation.” Your insurer will often come up with a dollar amount they term the “RCV” (Replacement Cost Value). They will take your deductible out of that dollar amount, as well as the “depreciation’ funds, and send you a check for the difference.

  • What is a Supplement?

    What if the job will take more money than what your insurance company budgeted in the RCV of the adjuster’s report? In that case, we will contact your insurance company, and request what is referred to as a “Supplement” to your claim. By justifying why the additional cost is necessary, in most cases, we can obtain the funds directly from the insurer.

  • What should I expect?

    Industry Elite has a superintendent on every installation. He will contact you in advance of your material and dumpster delivery to let you know when these items will arrive, and to give you his phone number in case you need to contact him for any reason. The superintendent will be on your job first thing the morning of installation to discuss any concerns you may have, and to make sure that things are running smoothly.

  • How should I prepare?

    If you have contracted with Industry Elite to have your roof replaced, and are wondering how to prepare for the installation, you might be interested in the list below.

    Light fixtures, mirrors, and pictures can fall if not firmly attached to the wall or ceilings. We suggest that you check to make sure they are secured. Our supplier will be delivering your materials soon.

  • How does payment work?

    Payment for your roof will be outlined in your agreement with Industry Elite. Occasionally, the insurance check you receive will have your mortgage company’s name on it. Take a look at your check to see if that is the case. If so, do not wait. Immediately, let your salesman know. If your mortgage company has a local office, then it may be better to take it to them. Otherwise you will need to mail the check to the mortgage provider for endorsement. Of course, your salesman will help expedite the process.

Didn’t find your question in our FAQ? Just ask us!

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